Shipping policy

Shipping Policy

Thank you for shopping with HeatStik™! Below you’ll find details on how we handle shipping and delivery of your order.

⚠️ Important Disclaimer

HeatStik™ is a new and innovative product with limited supply available. While we do our best to maintain inventory, there may be occasional delays in shipping if demand outpaces supply. If this happens, we’ll notify you promptly and provide updated delivery timelines.


🚚 Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You’ll receive an email confirmation with tracking information once your order has shipped.

🌎 Shipping Options & Delivery Times

  • Standard Shipping (Canada & USA): 5–10 business days

  • Expedited Shipping (Canada & USA): 2–5 business days

  • International Shipping: 7–20 business days depending on destination

⚠️ Please note: Delivery times are estimates and may vary due to carrier delays or customs processing.

💵 Shipping Rates

  • Shipping costs are calculated at checkout based on weight, size, and destination.

  • Free standard shipping may be offered during promotions or for orders over a specific amount (check banner or promotions page).

📦 Order Tracking

Once your order ships, you’ll receive a tracking number by email. You can use this to monitor your package’s journey.

🛑 Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, import taxes, or fees charged once the package reaches the destination country.

🚨 Missing or Damaged Packages

  • If your package hasn’t arrived within the expected delivery window, please contact us at info@heatstik.com with your order number.

  • If your product arrives damaged, notify us within 7 days of delivery with photos, and we’ll arrange a replacement.

❓ Questions

If you have any shipping-related questions, please contact us at:
📧 info@heatstik.com