Refund policy
Warranty & Returns Policy
At HeatStik™, we stand behind the quality of our products. Your satisfaction and confidence in our heated bat warmer are our top priorities.
🔒 Warranty Coverage
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All HeatStik™ products come with a 90-Day Limited Warranty from the date of purchase.
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This warranty covers defects in materials and workmanship under normal use.
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If a product is found defective, we will repair, replace, or refund it at our discretion.
What’s Covered:
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Heating element or electronics that fail under normal use.
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Defective stitching, fabric, or zippers.
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Battery pack failure (if purchased as part of a HeatStik bundle).
What’s Not Covered:
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Normal wear and tear.
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Damage caused by misuse, accidents, or modifications.
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Water damage beyond the intended water-resistant design.
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Loss or theft.
- We will not covered damaged or cracked bats that occur when the heatstik is used
🔄 Returns & Exchanges
We want you to be fully confident in your HeatStik™ purchase.
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Return Window: You may return your product within 30 days of delivery for a full refund or exchange.
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Items must be unused, in original packaging, and include all accessories.
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Shipping costs for returns are the responsibility of the customer unless the item is defective.
🛠️ How to Make a Warranty Claim or Return
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Contact our support team at info@heatstik.com with your order number, receipt, and a description of the issue.
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We will provide you with a Return Authorization (RA) number and instructions.
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Ship the product back to us. Once inspected, we’ll process your repair, replacement, or refund.
- Send returns to PO Box 4474, Smithers, BC, Canada, V0J2N0
❓ Questions
If you have any questions about your HeatStik™ product, warranty, or return, please contact us at:
📧 info@heatstik.com
📦 Returns Department – HeatStik™